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Compuware Corporation - The Leader in IT value
IT Service Management Newsletter
January 08
In this issue

By the Book
Michael Gentle shares a chapter from his latest book, IT Success!, regarding value and transparency in IT.

IT Executive Coach
Hamp Haucke from Laboratory Corporation of America gives valuable insight on promoting IT to the business.

Webcast On-Demand
Business value begins with defined business requirements. Learn the seven dynamics to a solid start from international BRM gurus.

Case Study: NERC
The Natural Environment Research Council boosts financial and operational efficiency with a complete workflow system using Compuware Changepoint.

IT Portfolio Management
Informed decisions can optimise your IT portfolio.

More resources

Look
Browse through an extensive library of white papers to get an inside view of some of the most talked about topics in the industry today.

Learn
How to get your Project and Portfolio Management practices implemented fast. Compuware Supply and Demand Accelerator service.

Listen
Plug into on-demand webcasts for informative presentations from experts in the field.

Solution areas

IT Portfolio Management

Application Delivery Management

IT Service Management

Mainframe Solutions

Calendar / Archive

Events Diary

Insight Archive

What’s your native language: Business or IT?


In the workplace, do you usually find yourself talking ‘Business’: ROI, customer service and revenue? Or do you speak fluent ‘IT’: code, legacy systems, too few people, too many projects?

Whichever side of the linguistic divide you’re on, you need to be able to communicate effectively and clearly with the other. Finding the right way to communicate and discuss IT is critical to accomplishing organisational goals and to demonstrating – and understanding – the value IT brings to the organisation.

In this issue of Compuware Insight, we bring you a wealth of expert advice on demonstrating the value of IT to internal and external stakeholders. Learn how successful IT executives are using techniques like consistent communication, business-focused metrics and requirements management to communicate effectively with their business counterparts.

Features in this issue include:

  • A chapter from Michael Gentle’s book IT Success!, showing how a cost-benefit analysis across a project's life cycle can help IT executives communicate the value of IT
  • The insight of 25-year career IT veteran, Hamp Haucke, on using the governance process to promote the value of IT to the business
  • A webcast by international requirements gurus James Robertson and Fergal McGovern about the importance of managing business requirements to ensure that IT projects deliver business value
  • A case study showing how the UK’s Natural Environment Research Council has used a new workflow management solution to communicate its successes more effectively to stakeholders

Each section will equip you with practical solutions and advice to help you make sure your IT department gets the recognition it deserves for the value it brings to the organisation.

As always, we hope you find this newsletter useful and informative. If you have any questions about anything you’ve read in this issue, or if you have any comments or questions, please don’t hesitate to contact us.

IT Success


CIO.com was the first to spotlight Michael Gentle’s new book, IT Success!. Now we’re giving you the chance to download the chapter on ‘Monitoring Costs and Benefits’, absolutely free. Let Michael Gentle guide you through some new ways of thinking about IT management and the value it can bring to your organisation.

Read more »

Top ↑

IT Executive Coach


Hampton (Hamp) Haucke is Strategic Director, IS PMO at Laboratory Corporation of America. During his 25-year career in technology, Hamp has operated at every level, from hands-on developer to project manager to Chief Information Officer. With his dedication to implementing effective governance processes that align technology to business objectives, his thought-provoking insight will no doubt add value to your quest to communicate the value of IT to the business.

Read more »

Top ↑

Webcast: “Seven crucial factors to improve your requirements effectiveness”


In this on-demand webcast, international requirements gurus James Robertson, Principal at The Atlantic Systems Guild, Inc, and Fergal McGovern, Director of Requirements Management Solutions at Compuware provide expert insights into:

  • Requirements as an inventive discipline
  • Relating requirements gathering to end user work practices
  • Why ‘one size fits all’ is a fallacy for requirements projects
  • Creating testable requirements

View webcast »

Top ↑

Improving the environment, one project at a time


The UK’s Natural Environment Research Council (NERC) is the country’s primary agency responsible for researching and understanding environmental issues. With issues like climate change, sustainability and biodiversity dominating the political and social agenda, NERC must make the very best use of its annual £370m government funding – and be accountable to its stakeholders for every penny spent. It has used Compuware Changepoint to overhaul and improve its project management and monitoring activities, enabling more efficient use of funds and resources and better insight into how it is performing against its set objectives and targets.

Read the full story (PDF) »

Top ↑

IT Portfolio Management Solution
Compuware Changepoint


Compuware Changepoint is an industry-leading IT Portfolio Management Solution that provides IT Executives an integrated view of IT, allowing effective management of projects, applications, people and client relationships.

Changepoint enables CIOs to align and manage IT portfolios, improve organizational effectiveness and enhance the quality of IT service delivery. With greater control over IT processes, visibility into key portfolios and a focus on quality throughout service delivery, IT organizations can deliver direct results to the bottom line-and greater value to the business.

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Compuware Changepoint, a leader in the Magic Quadrant for IT Project and Portfolio Management 2007

Yphise Best PPM 2007

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