Customer experience management: 94% of European companies are failing

Three-quarters of respondents to a recent survey say that poor web site performance is costing them Euros 730,000 per annum or more – not so surprising, given that only 6% adequately understand individual customers’ online experiences. The findings make a strong case for End-User Experience Monitoring, as discussed in our next items.

Click here to read more about the research and its implications

Compuware reinforces leadership in End-User Experience Monitoring

Vantage 9.8, together with several related Application Service Management products, creates an End-User Experience Monitoring solution that allows companies to monitor all users, all the time. When a problem is found, it is easy to drill down, pinpoint the technical causes and resolve the issue. This combination of strengths is vital to customer retention.

Click to read about these enhancements

Are you gambling with your customers' satisfaction?

Gartner research tells us that around 22% of online customers have a negative experience, yet only 2% complain. This means that your business could risk losing 20% of its customer-base without even knowing that they are dissatisfied, or why. End-User Experience Monitoring from Compuware allows you to avoid this risk by tracking every customer’s interactions with your website in real-time.

Click here for your free guide to End-User Experience Monitoring

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