Why application performance matters to lawyers

When lawyers can’t access the applications and services they need, client relationships can suffer. In this illuminating article, Tracey Baetzel, CIO of law firm Honigman Miller Schwartz and Cohn LLC, describes how implementing a comprehensive application service management solution from Compuware enabled the firm to fix all kinds of IT problems before the firm’s lawyers – and their clients – noticed anything was amiss. Baetzel includes some interesting detail about how she justified the investment to her CFO, which should be of interest to any IT executives looking to gain board-level support for a strategic technology investment this year.

Download the full article: ‘Fix The System Before It Crashes’

Meeting internal SLAs: end-user experience monitoring can help

As properly functioning technology has become essential to business productivity, many IT departments are being asked to guarantee minimum service levels to the business. In these circumstances, simple network performance monitoring can’t provide the detailed information IT teams need to identify all of the issues affecting application performance. Our new article looks at the importance of end-user experience monitoring for any IT department committed to meeting its SLA obligations.

Read the full article: ‘Network and Application Performance Management’

Q8 tackles network performance management challenge with Vantage

Employing 671 people in Italy, Kuwait Petroleum Italia S.p.A. (Q8) considers IT an essential part of its growth strategy, and a major source of competitive advantage. Its continuous expansion means it has seen an enormous increase in the number and complexity of applications and servers it has to manage, and an increasing reliance among business users on those systems. It was these circumstances that prompted the company to adopt an organisation-wide performance management solution, selecting Compuware NetworkVantage after a stringent market evaluation. Our new case study reveals the benefits that Q8 has experienced.

Read the case study

SUBSCRIBE
If you would like to start receiving a monthly issue of this e-newsletter please REGISTER HERE.