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IT Service Management Newsletter
February 08
In this issue

What’s New

Coming Soon!

Tips and Techniques

Current Releases

Solution areas

IT Portfolio Management

Application Delivery Management

IT Service Management

Mainframe Solutions

Calendar / Archive

Events Diary

Insight Archive

No Time for Downtime?


Application development and testing teams are constantly under pressure to deliver powerful, high-quality, highly-available applications in short spaces of time. In this February issue of Compuware Insight, we turn the spotlight on to two Compuware products that can help improve and speed up development, testing and fault management processes for mainframe applications: File-AID and Abend-AID.


File-AID/Data Solutions: The All-Purpose Tool for Data Management

New business initiatives often crop up while you're busy preparing application data for test and working with data in production. Don't let such challenges impede your project. Compuware File-AID/Data Solutions let you deliver accurate, consistent and reliable data. With File-AID/Data Solutions, you can:

  • Protect sensitive production data in tests with encryption and concealment tools
  • Examine and report on data validity and content
  • Translate complex data easily and without additional programming
  • Convert currency and HIPAA data automatically
  • Age data accurately and consistently
  • Automate all functionality via API
  • Generate data and files for testing

Find out more about File-AID in this issue of Compuware Insight:

What's New: File-AID/RDX release 04.05.00 and File-AID/Data Solutions 04.01.00 now available

File-AID Tips and Techniques: Modifying System Defaults

List of current File-AID releases


Abend-AID: Automated Fault Management

When there's no time for downtime, developers need an automated fault management tool to diagnose and resolve application and system failures quickly. Compuware Abend-AID automatically collects and analyses program and environmental failure information and presents IT professionals with easy-to-understand diagnostics for faster recovery throughout the application life cycle. Abend-AID bridges the gap between development and legacy system support requirements by automatically providing your team with precise, accurate data on faults. With Abend-AID, you benefit from the following capabilities:

  • Powerful root cause analysis and recommendations for corrective action
  • Easy integration with File-AID, Xpediter and Fault Manager
  • Source code support (COBOL, PL/I and Assembler in one report) with distributed viewing
  • LE problem identification including Heap analysis
  • Database support: complete DB2 support and unrivalled diagnostics for DB2, IMS and IDMS apps

Find out more about Abend-AID in this issue of Compuware Insight:

What's New: Abend-AID Fault Manager 4.2 now available

Coming Soon: Abend-AID 11.1 and Abend-AID for CICS 11.1

Abend-AID Tips and Techniques: One Stop Shopping

List of current Abend-AID releases


For more information about File-AID and Abend-AID, please email us at enterprisesolutions@compuware.com

As always, we hope you find this newsletter useful and informative. If you have any questions about anything you've read in this issue, or if you have any comments or questions, please don't hesitate to contact us.

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What's New


NEW! File-AID/RDX release 04.05.00

File-AID/RDX product release 04.05.00 is now generally available. New components included in this release are:

Expanded Data Privacy Management via File-AID/EPDM: The integration of File-AID/Enterprise Data Privacy Manager (File-AID/EDPM) begins with the centralised storage of Data Privacy specifications in Release 1.0. Future capabilities will allow Security Administrators and other users to control, enforce and audit the coverage of data privacy techniques for both in-house or out-sourced application development and testing from a centralised workbench.

DB2 Version 9 Currency: File-AID/RDX Release 4.5 executes in a DB2 Version 9 environment either in compatibility mode or in new function mode.

Support of Relative Generation Numbers for GDG File Types: File-AID/RDX now supports relative GDG numbers in addition to the G0000V00 (i.e. .G0001V00) hard coded number for physical sequential files. Only SMS based GDGs are supported.

Update Saved Extract Request: Now File-AID/RDX provides functionality to optionally update saved extract requests when the relationship information in the relationship file has changed.

Support for ODOs and REFER: File-AID/RDX has been enhanced to support ODOs (COBOL) and REFER (PL1) in Selection Criteria and Change Criteria when handling VSAM and IAM files.


NEW! File-AID/Data Solutions product release 04.01.00

File-AID/Data Solutions product release 04.01.00 is now generally available. New components included in this release are:

File-AID/Enterprise Data Privacy Manager (EPDM): File-AID/Data Solutions Release 4.1 introduces File-AID/EDPM, a common data privacy management and repository component for Compuware's File and Data Management product line. The objective of this component is to simplify the creation, management, enforcement and auditing of test data privacy rules from a centralised workbench. File-AID/EDPM is ordered and installed separately from File-AID/Data Solutions. When File-AID/EDPM has been installed and included in the File-AID/Data Solutions install, it is available to File-AID/Data Solutions users to store change criteria. Each time you save change criteria, you can store the criteria in the File-AID/EDPM Repository or to a PDS. When File-AID/EDPM is not installed, you can only store criteria to a PDS.

IMPORT Command: A new primary command, IMPORT, is available to import change criteria from a PDS or the File-AID/EDPM Repository. The IMPORT command is valid from within the Change Criteria screens, but not from the Selection Criteria screen. IMPORT allows you to select a criteria member to import, and then select the sets within that member to be inserted. If all the sets within a member are to be inserted, then all the sets must be selected.


NEW! Abend-AID Fault Manager 4.2

This new Fault Manager release provides IT professionals with cutting-edge browser-based reporting, automatic fault notification, and integration with help desk and defect tracking applications - all critical for today's complex computing environments. Fault Manager's advanced technology provides a high-level view of fault activity within a system, as well as the tools to pinpoint and resolve problems. From a central location, IT administrators can see all application errors, identify trends and problem areas, and manage the entire process efficiently and successfully.

New features and enhancements in this release include:

  • Fault Trend Analysis
  • BIRT: Eclipse Project's Business Intelligence and Reporting Tool
  • Mainframe Fault Information
  • Rules Enhancements
  • Reporting Enhancements
  • Quality and Usability Enhancements

See the Installation Documentation on FrontLine for product software and hardware requirements.

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Coming Soon!


The Abend-AID team is pleased to announce the following upcoming releases:

Abend-AID 11.1

New features and enhancements:

  • Abend-AID has been combined into a single release cycle with Abend-AID for CICS using a common installation dialog
  • An Abend-AID Web Viewer for batch and CICS reports and SVC dump analysis
  • Specific Root-Cause Analysis for S0CB, S0C7, and S0C9 abends for COBOL programs for which a source listing is available
  • Duplicate Dump Suppression enhancements
  • Improved Abend-AID Link with Xpediter/TSO
  • JES2 information from the job output has been added to the Abend-AID report
  • Improved AAXTERM termination program
  • Abend-AID SVC 51 Interface loaded from Dynamic LPA
  • User-Defined Diagnostics for Site programs
  • Enhanced DB2 Dynamic SQL Support
  • Enhanced Source Support
  • Improved ILBOABN0 and CEE3ABD processing
  • Site-Specific News enabling site-specific information to be added to the Abend-AID product news in the Abend-AID Viewer
  • Delete command for the Abend-AID Viewer Server List screen

NB: The Abend-AID Web Viewer also supports dumps captured by Abend-AID Releases 10.1 and 10.2.


Abend-AID for CICS 11.1

New features and enhancements:

  • Abend-AID has been combined into a single release cycle with Abend-AID for CICS using a common installation dialog
  • An Abend-AID Web Viewer for batch and CICS reports and SVC dump analysis
  • Specific Root-Cause Analysis for S0CB, S0C7, and S0C9 abends for COBOL programs for which a source listing is available
  • Duplicate Dump Suppression enhancements
  • New Link to File-AID for DB2
  • New Program Call Trace Summary Screen
  • Global PC Routines Enhancement gives the option of placing Global PC Subroutines in the LNKLST
  • User-Defined Diagnostics for Site programs
  • Enhanced DB2 Dynamic SQL Support
  • Enhanced Source Support
  • Improved ILBOABN0 and CEE3ABD processing
  • Site-Specific News enabling site-specific information to be added to the Abend-AID for CICS product news in the Abend-AID Viewer
  • Delete command for the Abend-AID Viewer Server List screen
  • Elimination of the SVC 51 Interface

NB: The Abend-AID Web Viewer also supports dumps captured by Abend-AID for CICS Releases 5.1 and 5.2.

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Tips and Techniques


File-AID Tip: Modifying System Defaults

Option 0.1 with File-AID for MVS allows the user to modify System defaults. One of the most commonly changed system default is the "Enable Screen Jumps within File-AID" parameter. This parameter controls the action of the "=" or jump command.

There are two options available for this parameter, "Y" and "N". The default shipped with File-AID for MVS is "N". Many experienced File-AID users have found it very helpful to change this default setting to "Y".

Here's how it works:

If a user were to have the Jump parameter set to "Y", and issue the =3.5 jump command while using the File-AID product, the user would be taken directly to File-AID's 3.5 VSAM utility. If the user issued the same jump command within File-AID when the Jump parameter is set to the default of "N", the user would be taken out of File-AID and into ISPF's Reset Statistics utility (not a good place to be if you are planning on allocating a VSAM file).

With the Jump parameter set to "Y", the user may still jump to ISPF functions by using the command =X;function where the ";" is the command delimiter and "function" is where you want to jump to in ISPF.

Abend-AID Tip: One Stop Shopping

Did you know that you can use one version of Abend-AID to view batch, IMS and CICS abends?

Abend-AID aficionados have always been after us to incorporate batch and CICS abends into one easy to use viewing portal - without losing any functionality! And with our current releases, Abend-AID 10.2 and Abend-AID 5.2, we have made available the Abend-AID Viewer.

This enhanced version of our CICS Viewing Server now supports both batch and CICS reports. This offers the following benefits to sites that have both products:

  • Simplifies the install process for the system programmer: they now only have to install one Abend-AID related user interface
  • Simplifies problem resolution for the application programmers: now they can to one place to resolve problems - regardless of the flavor of the problem!
  • Extends the reach of Abend-AID: you can now have Abend-AID Viewer access via ISPF, VTAM and/or CICS (and soon Browser access) - whatever makes the most sense at your organization
  • Allows you to logically group Abend-AID reports. As shown in figure 1 below, we have split reports into application groups - regardless of whether the problem was Batch/IMS or CICS (note the columns : for instance, note that Shipping has 4 CICS and 18 Batch reports)s

The most important aspect of the Abend-AID Viewer is that no functionality is lost from the previous viewers.

Want more information? Download our Spotlight Tip Sheet.

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Current File-AID and Abend-AID Releases


  • File-AID/CS 02.90.00 - 03.02.00
  • File-AID/Data Solutions 3.5 - 4.1
  • File-AID for DB2 4.8 - 5.0
  • File-AID for IMS 7.0 - 7.2
  • File-AID/MVS 8.8.2 - 9.0
  • File-AID/RDX 4.3 - 4.5
  • Compuware Shared Services 8.0 - 8.3
  • Abend-AID 10.2, 10.1 and 9.5
  • Abend-AID for CICS 5.2, 5.1, and 4.5
  • Abend-AID Fault Manager 4.2, 4.1 and 4.0
  • Compuware Shared Services 8.4 - 8.0

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