Service management techniques featuring BT Global services

Join us for an eSeminar and Q&A featuring John Gilliam, Head of AAI & Service Propositions at BT Global Services, and Compuware Senior Product Manager Lloyd Bloom. Learn from these experts how BT Global Services:

• Help customers “turn on the lights” to discover what applications are using critical network bandwidth
• Deliver unprecedented views into the complex interactions across their customers’ infrastructures to discover the “who, what, when and where” of application performance
• Pinpoint the sources of problems before they impact business
• Monitor end user experiences, transactions and sites with a non-intrusive, low TCO solution

Click here to watch the BT webcast

Service management makes financial sense

With 750 sites and thousands of agents to support, the Iowa-based FBL Financial Group needed to find the most effective way to manage its applications and infrastructure. Using Vantage products, a team of just three now gathers performance information of all kinds and communicates it to everyone from senior management to techies, saving millions along the way.

View FBL’s webcast by clicking here

Understanding the real end user

How many of your online customers are happy? Today, few organisations can answer this question with any confidence or accuracy. Yet, it is only by monitoring and understanding each individual customer’s online experience that an organisation can ensure a quality online service.

Click here to read further

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