Monitor your apps from the user’s perspective – get your demo CD today

No matter how good your server-side application performance monitoring, you still can’t properly anticipate user problems in the field. Compuware’s End-User Experience Monitoring solutions allow you to monitor how each individual user is experiencing an application – whether they’re accessing it from their desk, from a laptop or from a mobile device. End-user experience monitoring lets you identify and fix user-side problems before they turn into a call to the helpdesk.

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When one of the world’s largest law firms moved its applications from a LAN to a WAN environment, it promised users that performance would stay the same or get better. Yet while the WAN made sense operationally, IT managers at Reed Smith were aware that there was an increased risk of user-side performance problems. It installed Compuware Vantage to monitor WAN users’ experience from the client side. The investment soon paid off, as IT staff started to notice unusual behaviour on the network that could compromise performance. Vantage’s proactive monitoring and email alerting have already allowed Reed Smith to address performance issues before they become a problem, and the firm intends to broaden its use of Vantage as it moves increasingly to a WAN environment for its 1,300 lawyers in 20 cities worldwide.

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With the use of VoIP phone calls set to jump 10% by this time next year, IT directors are getting nervous. While VoIP offers fantastic cost benefits to the business by moving voice traffic on to the data network, at the majority of organisations those networks have not been tested for VoIP performance. Most IT departments also have no way of monitoring performance issues at the individual user level. Our featured article looks at the potential business problems this could cause and suggests how IT teams can best prepare for the VoIP revolution.

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