UK & Ireland | Worldwide |
|
|
 |
| March 08 |
|
Spotlight: Build-a-Bear Workshop
Webcast: Closing the IT/Business Gap: Monitoring the End-user Experience Traditional frameworks and infrastructure management tools do a good job of monitoring individual technology components, but they fail to provide an accurate measure of the service quality that end users actually experience. Attend this important eSeminar to hear from industry expert Greg Shields, author of Realtime Publisher’s “The Definitive Guide to Business Service Management.” You’ll hear our expert panel discuss how getting the end-user’s perspective through “experience monitoring” not only benchmarks application service, but also provides the only effective way to see if critical applications are available and performing appropriately. Case Study: Proactive applications management means happier Getronics clients Improving the application services it delivers to customers worldwide was a top priority for Getronics. This leading Netherlands-based IT service provider turned to Compuware for better measurement and reporting of its global application systems. Enhancing quality makes it possible for customers to focus on their core business values while trusting Getronics’ services. Read more as Getronics Vice President of IT Operations shares his story on how he has improved client satisfaction with Compuware Vantage. “What really differentiated Compuware was its strong End-user Experience solution that included agentless capability. Vantage proved to be the right solution when we realized ROI in less than nine months.” Webcast: Wheaton Franciscan Healthcare improves its customers’ experience Wheaton Franciscan Healthcare, a major health care provider in Northern Illinois, Wisconsin and Iowa, tackled key IT challenges as it rolled out key Electronic Health Record applications. The company didn’t have hard data, current and historical, to adequately address concerns about system performance. In this Maryville Technologies webcast, learn how Wheaton teamed with Compuware and Maryville Technologies to implement a system that monitors its web, non-web and Citrix applications. Wheaton can now measure and report on its end-users’ experience and use that data to reduce mean time to repair and to measure SLA compliance. Legal Webcast: Top Law Firm IT Directors Solve Tough Challenges Find out how some of the top minds in law firm IT management solve their toughest challenges. Listen in on this webcast discussion featuring Martin Metz, Director of IT at O’Melveny & Myers, and Dean Olsen, CTO of Steptoe & Johnson. Company News: Bob Paul named new Compuware President and COO Compuware has announced that Bob Paul will become the company’s new President and Chief Operating Officer, effective from April 1 2008. Formerly President of Compuware Covisint, Paul will be responsible for driving Compuware’s 2.0 transformation initiative as well as for the company’s worldwide products and services operations and other key functions. |
|
|
Privacy | Contact Us | Legal © 2008 Compuware Corporation – All Rights Reserved Compuware Limited, 163 Bath Road, Slough, Berkshire SL1 4AA |
 |
