Compuware helps Mercer rationalise 600 servers to 170

When contemplating server consolidation to reduce costs and simplify its environment, Mercer Human Resource Consulting was determined to safeguard service levels. Compuware Vantage and professional services have helped Mercer’s team baseline existing architecture, plan consolidation, and now manage the new environment.

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End-user experience: get the picture

Individually monitoring the interactions of real endusers with your systems is vital in optimising their experience and in troubleshooting performance issues effectively. Yet research shows that the majority of companies are ill equipped to collect this type of information. Our new factsheet on agentless monitoring tells you how to crack a previously intractable problem.

Click here to download read the fact sheet

West Bend Mutual: the lowdown on end-user experience

Between service as monitored by conventional methods and service as perceived by users, there can be a yawning gap. 87% of IT executives say the best way to manage service is by measuring and troubleshooting performance at the end-user level. In this webcast you’ll hear first-hand from a pioneer of end-user performance management, West Bend Mutual Insurance.

Please note: as this is an archived version of a live webcast, some of the interactive functionality is no longer available

Click here to watch the webcast

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