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Welcome from Irene Dawson |
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Dear reader,
This month we have a special announcement for those of you who are interested in the Eclipse open source development platform – or rather two announcements rolled into one. As well as providing full Eclipse support in OptimalJ 4.1, we’re leading project Corona, an industry initiative designed to improve integration of Eclipse tools within a multi-vendor environment.
A theme of quality runs through this issue. There’s a webcast discussing the role of collaboration (as enabled by tools like CARS) in maximising quality, plus a Gartner paper suggesting ways to measure the value of collaboration. We invite you to take part in an online assessment of your organisation against Compuware’s Quality Maturity Model™.
Please don’t forget to let us have your feedback, by clicking
here – we look forward to hearing from you.
Best wishes
Irene Dawson, Senior Vice President, EMEA.
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Communication: the key to application quality
Speakers from Compuware and HP discuss, with real-life examples, how collaborative techniques can improve quality. For example, users, testers and technical support teams should all help developers plan and prioritise testing. |
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Measuring the value of collaboration
When you invest in tools or processes to facilitate collaboration, you expect both tangible benefits, like productivity improvements and less tangible ones, like new ideas to drive the business forward. Some of these returns are hard to measure, but quantification is as essential as with any other investment. |
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Tips and tricks – how to run DevPartner System Comparison utility
Have you ever had the problem of why does my application work on this computer, but not that one? Or, the problem why did it work yesterday, but not today? |
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Compuware helps Mercer rationalise 600 servers to 170
When contemplating server consolidation to reduce costs and simplify its environment, Mercer Human Resource Consulting was determined to safeguard service levels. |
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End-user experience: get the picture
Individually monitoring the interactions of real end users with your systems is vital in optimising their experience and in troubleshooting performance issues effectively. |
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West Bend Mutual: the lowdown on end-user experience
Between service as monitored by conventional methods and service as perceived by users, there can be a yawning gap. 87% of IT executives say the best way to manage service is by measuring and troubleshooting performance at the end-user level. |
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Application faults: let’s get proactive
Helpdesks only hear about one problem in seven; for the rest, there’s Abend-AID Fault Manager. By giving you new insight into mainframe faults, it puts an end to finger-pointing and helps you target resources where they are needed most. |
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Get the best out of advanced DB2 features
Advanced features like stored procedures, triggers and user-defined functions (UDFs) can dramatically extend the capabilities of your DB2 database. |
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Mainframe maintenance: instant returns
Compuware’s mainframe maintenance programme complements our industry-leading software solutions with technical support, implementation and training services of equal quality. |
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