European companies taking head-in-sand approach to VoIP

Almost three-quarters of companies believe that network performance is critical to the success of VoIP telephony in the enterprise, but only 8% are putting the tools and infrastructure in place to monitor it proactively. This was the headline finding of a study of 320 European IT directors conducted for Compuware in October 2006 by research firm Vanson Bourne. The inability to monitor individual call performance is resulting in many firms simply paying for more bandwidth when networks fail to deliver – a costly approach to fixing a problem that could be avoided in the first place with adequate network performance monitoring. Find out how your peers are approaching the challenge of VoIP service levels in our research summary.

Download the full research summary report

“In order to manage, first you have to monitor and measure.” With this quote from management guru Peter Drucker, the CIO of law firm Honigman Miller Schwartz and Cohn LLC introduces our featured webcast on implementing an Application Service Management strategy. Tracey Baetzel explains how, like many other firms, her department was used to responding reactively to user reports of poor application performance. But with 600 lawyers becoming increasingly reliant on the firm’s network, this approach was simply not good enough any more. Listen to our 37-minute webcast to find out how Tracey implemented Compuware’s Vantage solution to ensure that any performance issues are identified and fixed proactively – often before the firm’s lawyers even notice anything is amiss.

View the archived webcast

To deliver the outstanding service their clients require, lawyers need fast, timely access to applications and data, often at all times of the day and night and from many different locations. This creates a challenge for IT departments of law firms, who must ensure that lawyers can overcome any adverse conditions affecting performance and gain access to the systems they need, when they need them. Our featured opinion article this month examines the performance issues that law firms commonly need to overcome. It reveals how one major law firm used Compuware tools to implement proactive end-user experience monitoring and thus to identify and rectify problems before the firm’s lawyers even notice anything is wrong.

Read the full article ‘Law and Disorder’

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