ClientVantage BIM delivers greater visibility of performance issues

The ClientVantage Business Impact Monitor (BIM) provides businesses with a clear, intuitive window onto application performance and availability from an end-user perspective. It judges the impact of performance issues on business performance, and delivers invaluable insight into the number of actual users affected by service-related issues, enabling IT to prioritise troubleshooting. ClientVantage BIM will deliver significant financial gains for businesses suffering from lost productivity through poor or no availability of critical applications.

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Compuware Vantage 10 is the latest sophisticated service management solution from Compuware, targeting IT organisations wishing to manage application service from a business perspective. The newest incarnation integrates comprehensive end-user experience monitoring with deep Java and .NET application analytics, as well as business impact metrics. These innovative capabilities enable business-driven problem prioritisation and resolution, as well as systematic improvement of service delivery. Compuware Vantage 10 also provides business-relevant metrics, allowing businesses to measure and manage their VoIP service.

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A major chain of 176 retail ‘supercentres’ across the US Midwest has turned to Compuware to manage its application service levels during a major transition from legacy systems to web-based computing. Meijer deployed Compuware Vantage in less than a week, and is now combining synthetic transaction monitoring with ‘agentless’, appliance-based monitoring for comprehensive, end-user experience measurements, simulating transactions for continuous, predictable measurements.

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