New Vantage solution streamlines IT service delivery

Vantage Service Manager is a new business service management solution from Compuware that enables organisations to optimise IT service delivery in line with their business needs. Springing from the company’s recent acquisition of Proxima Technology’s Centauri Business Service Manager, Vantage Service Manager has now been enhanced and fully integrated into the Compuware Vantage product line. It aligns IT service delivery with business objectives by associating business services to the supporting application infrastructure, providing a cohesive view of service delivery. Vantage Service Manager offers customers pre-packaged IT dashboards that provide real-time and historical information regarding business-critical services, giving them an integrated, comprehensive perspective of service delivery.

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Industry analyst firm Enterprise Management Associates has created an unmissable new White Paper entitled: ‘Compuware Vantage: An ROI study in End-user Experience Monitoring’. The paper details exactly how Northgate Information Solutions, a UK-based supplier of managed services and IT outsourcing solutions, manages to continually reap significant ROI through Vantage. Download this White Paper to discover precisely how Northgate deployed Vantage in order to contain costs, retain and acquire new customers, optimise staffing and reduce SLA penalties by 50%. This research proves that IT professionals are very aware of the growing requirement to demonstrate business value through technology, while also revealing a disconnect between the tools they have and tools they really need.

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