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Even with a portfolio management process in place, companies often struggle to understand where all their resources are going, especially when it comes to day-to-day ‘service request’ tasks that are not directly related to projects. Dennis Gaughan, research director with independent advisory firm AMR Research, finds that Compuware Changepoint 11 delivers specific enhancements to meet this type of project and service request, thus ensuring that operations budgets are being directed at the services that deliver the most value to the business.
Click here to read Dennis Gaughan’s comment
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