Welcome to our new-look Compuware Insight monthly newsletter for Compuware customers in if the UK.
From this issue onwards, we will focus each month on one of our three solution areas: IT Service Management, IT Governance and Quality Management. We’ll also bring you an up-to-date calendar of forthcoming Compuware events and links to interesting content on www.compuware.com – all contained within a single email for a quick and easy read.
(We’d love to receive your feedback on the new format, so please don’t hesitate to email us at EMEA.marketing@uk.compuware.com with your thoughts.)
This month, we turn the spotlight on IT Service Management, with an in-depth look at Compuware’s newest product, Vantage Service Manager. We speak to Steve Tack, Compuware’s director of product management, to get the inside track on how the business service management (BSM) capabilities of the Vantage product suite can help you optimise IT service delivery in line with your business needs.
If you’re currently considering investing in a business service management solution, you can also download a recent report from analyst firm Enterprise Management Associates (EMA), which provides an independent – and very positive! - assessment of Compuware’s BSM product set and strategy.
And to help you compile a business case, we’ve included a white paper on ‘The Value of Business Service Management’, which offers useful information and guidelines on how to gain buy-in from senior management for this very worthwhile strategy.
We hope you like the new format. As mentioned before, we are always keen to hear your views, news, comments and content suggestions. Please click here to contact us.
Kind regards
The Team at Compuware
Business Service Management bridges the gap between IT and the business
In May, Compuware launched Vantage Service Manager, a business service management (BSM) solution that enables organizations to optimize IT service delivery in accordance with business needs. The solution, which stems from Compuware’s acquisition of Proxima Technology earlier this year, associates business services to the supporting applications and infrastructure, enabling IT to effectively communicate with business counterparts and maximize operational effectiveness.
In this issue of IT Service Management News, Compuware Director of Product Management Steve Tack offers his perspective of Vantage’s position in the BSM market, while analyst firm Enterprise Management Associates (EMA) provided their review of Compuware’s new BSM solution. The issue also includes a new white paper that shows IT how to build the business case for a BSM solution as well as a compelling presentation of Vantage Service Manager. And don’t forget to look at the results from last issue’s web services survey.
Spotlight: Compuware’s Steve Tack discusses the addition of BSM to Vantage
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Compuware’s Director of Product Management, Steve Tack, sheds light on the addition of BSM to the Vantage product suite. |
ITSM News: Steve, why did Compuware decide to add BSM to the Vantage solution suite?
Steve Tack: Despite a significant investment in application and infrastructure management tools, as well as service desk software, IT leadership and their business counterparts lack effective means to align IT service delivery with business objectives. They are looking for a solution that provides a cohesive view of service delivery, enabling the IT organization to manage service delivery based on business priorities and business impact.
Compuware acquired Proxima Technology, whose Centauri product was one of the few solutions on the market to provide both a coherent business view of service delivery (“Business Service Management”) as well as a customer-facing Service Level Management platform in a single product in order to enable effective engagement between IT and line-of-business management.
Read the entire interview
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