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Service-oriented architectures are
emerging as the most flexible and
cost-effective way to orchestrate
business processes between existing
heterogeneous applications and
platforms, but this leaves IT teams
with the task of having to manage many
different technologies. When something
goes wrong, whole teams of IT
specialists are needed to analyse the
problem to try to identify which
technology is at fault, something that
can take hours, days or even
months. This paper from Enterprise
Management Associates makes the case
for automating root-cause analysis of
problems in Web Services environments.
It finds Compuware Vantage to be an
excellent solution, with its single
monitoring solution for Java and .NET
environments. Vantage’s built-in
understanding of the different
technologies involved means it can be
used by just one support person to
identify root causes and escalate the
issue to the appropriate technology
expert for a greatly reduced Mean Time
to Resolution. The paper includes a
user case study in the Insurance
sector.
Download
‘Reducing the Risks of Managing
Web Services
Environments’
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