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Putting ITIL version 3 to work with BSM — Upcoming webcast
As IT continues to become an integral part of business success, industry best practices and service management technologies evolve as well. Through them, IT managers are better able to prove their business worth, improve communications with business counterparts and enhance the quality of IT services. In particular, ITIL v3’s new life-cycle approach to service management is an evolutionary step and a clear sign that IT is taking a more business-driven path. And Business Service Management solutions provide the visibility and control needed to manage IT from a business perspective.
Please join Compuware Corporation and Wipro Technologies for a live, one-hour webcast titled, “Putting ITIL v3 to work with Business Service Management.” You’ll hear first-hand from two industry experts as they discuss the significance of ITIL v3 and new service management technologies.
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Enabling Business and IT Integration — New white paper on ITIL v3 and Compuware's IT service management solution
Integrating IT and the business is a top priority with many CIOs. Because IT enables businesses, it now plays an integral part in their success. CIOs continually look for innovative ways to prove the business value of IT, improve communications with their business counterparts and improve the quality of IT services to meet evolving business demand. This paper offers insight into the business value Compuware’s service management solution Vantage brings to ITIL's life cycle. Also, this covers how Vantage automates and integrates key ITIL processes, including Six Sigma techniques for continual service quality improvement.
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Partner spotlight — Service improvement with Wipro
Compuware partner Wipro is a leader in helping organizations realize the benefits of IT service improvement methodologies such as ITIL and Six Sigma. Compuware and Wipro have published a white paper that describes a powerful metrics-driven approach to drive quick sustained value realization, while minimizing the need for training, risk and investment.
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Putting the ‘service’ into ‘ISP’
Gone are the days when ISPs only had to manage simple internet applications and make sure their modems were working properly. Today’s internet service providers face serious challenges in managing and providing complex, bandwidth-hungry services to an increasingly demanding customer base. In this article, Michael Allen of Compuware explains how, in an industry where network performance issues can quickly lead to lost customers, end-to-end network visibility and control are essential to identifying and resolving network issues before they become a problem.
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