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IT Service Management Newsletter
December 07
In this issue

A Data Privacy Initiative: Invest Now or Pay Later

Corporate Risk and Liability

Budgetary Allowances

Potential Dangers in the Application Test Environment

Corporate Culture and Mandate

Global Considerations

Does Your Company Have a Plan in Place?

BSM Opinion Piece

Uniface 9.2 Press Release

The protection of personal data in the European Union is enshrined in:

  • Article 6 of the
    EU Treaty
  • Article 286 of the
    EC Treaty
  • Article 8 of the Charter of Fundamental Rights of the EU
  • Directive 95/46/EC
  • Directive 2002/58/EC

These principles have been specified for the European Union institutions and bodies in Regulation (EC) No 45/2001.

Fundamental Rights of the European Union in:

  • Directive 95/46/EC
  • Directive 2002/58/EC

These principles have been specified for the European Union institutions and bodies in Regulation (EC) No 45/2001.

EU Directive Article 29 Working Party

Solution areas

IT Portfolio Management

Application Delivery Management

IT Service Management

Mainframe Solutions

Solution areas

Events Diary

Insight Archive

Data Loss: It Couldn’t Happen Here…Could It?


Reading about data protection breaches at other organisations, we can all be forgiven for breathing a sigh of relief that it happened to someone else. But can you be sure that your own organisation is immune to losing or compromising sensitive data?

In this issue of Compuware Insight, we delve deep into the problem of data privacy, consider whose responsibility it is, and highlight some risk areas that you may not have considered, such as application test data. You’ll find insights, expert opinions, useful downloadable guides and product information to help you navigate the data privacy minefield and ensure that your organisation – and your customers – are protected come what may.

In our featured article this month, Compuware’s Michael Allen examines the thorny issue of maintaining business service levels and establishing whose responsibility it is when things go wrong. Finally, we bring you news of Compuware’s newly-launched Uniface Application Platform Suite 9.2, which adds support for Windows Mobile and Windows Vista application environments for truly multi-channel application deployment.

As always, we hope you find this newsletter useful and informative. If you have any questions about anything you’ve read in this issue, or if you have any comments or questions, please don’t hesitate to contact us.

A Data Privacy Initiative: Invest Now or Pay Later


In your opinion, is Data Privacy a topic that does not have much to do with purchasing or the daily objectives of the procurement professional? Is reading newspaper articles about security breaches at other companies as close as you’ve come to thinking about protecting your own data assets? If you answered ‘yes’ to either question, it might be time to re-examine some areas where you can make a pre-emptive strike against unplanned financial losses. By understanding the risks associated with data vulnerability and preventing just one incident, you could save your company thousands or even millions of dollars.

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Corporate Risk and Liability


There’s no price you can attach to your organisation’s brand name and reputation. Even a whisper of a security breach could permanently destroy years of brand-building and seriously wound the trust of your loyal customer base. The causes surrounding data breaches vary. Recent press articles have revealed everything from professional hackers, to stolen PCs, to tapes falling off trucks. However, test data privacy is proving to be one of the most important areas that needs to be addressed by corporations.

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Budgetary Allowances


Keeping sensitive data safe is a daunting and critical task. Mandatory data protection regulations, coupled with widespread negative media coverage accompanying major breaches, means that protecting sensitive data is now an extremely high-profile task entrusted to your company’s IT professionals. It is of vital importance that these individuals have the proper tools, people and methods to assess your company’s data privacy risks, and to facilitate a thorough and efficient privacy assurance programme.

If your IT organisation already owns the Compuware products, they’re closer than they may think to completing this mission. Additionally, because of the complexity, bleed-over between platforms, and cost issues surrounding data privacy assurance; Compliance Officers, Security Administrators, Application Managers and Quality Assurance Managers are looking to areas outside of their own department (including procurement), to assist them with new budgetary challenges. All of these individuals are responsible for getting compliant – but at what cost?

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Potential Dangers in the Application Test Environment


While organisations may think that test data is immune from privacy threats or is less important than other risks, the truth is that these environments are often more vulnerable. Test environments are less secure and may be exposed to a variety of unauthorised sources, including in-house testing staff, consultants, partners, and offshore development and support personnel. Securing test data is essential to avoid privacy abuses and data mishandling, and to lower the cost of compliance as well.

Another area within compliance testing that may cost your company money is wasted system resources. If your company’s testing effort is not driven by a good methodology, solid products and skilled people, you could be incurring unnecessary MIPS and CPU consumption. Liability plays a role in testing as well. For many companies, compliance efforts will be subject to ongoing audits and accordance must be proven.

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Corporate Culture and Mandate


For many organisations, Data Privacy is new territory. Hiring a Chief Compliance Officer or Security Administrator, or making this the responsibility of an existing executive, is just one component of a good data privacy plan. Another step many businesses are taking is to launch corporate ‘data security’ awareness programs. These initiatives are designed to educate not only those individuals working daily with sensitive data, but all employees. Core reasons vary from due diligence, to good corporate communication, to avoiding a company-wide ’it could never happen to our company’ attitude. An employee wouldn’t hand someone they didn’t know the ’keys to the front door’. So, it is just as important that all employees understand the risk of transmitting sensitive data (knowingly or not) to an insecure environment. All individuals at all companies are in some way responsible for keeping corporate data secure.

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Global Considerations


Technology is the “magic carpet” that facilitates the global economy. For many businesses, it is the key to strong financial growth and competitive market-share gains and for some, it is the only avenue to an international marketplace. This same magic carpet, however, serves as a welcome mat for many potential problems. If your company operates internationally, be aware that data privacy laws and the enforcement of these laws vary country to country.

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Does Your Company Have a Plan in Place?


Today, Compuware is helping many companies identify and secure their test data by providing the people, processes, and the use of products for both mainframe and distributed platforms.

Your company has the power to prevent and/or minimise the damage to your corporate purse and reputation due to a security breach—possibly by using tools you may already own. If you or your company’s Chief Privacy Officer would like to read more about Compuware’s Data Privacy Solution, please follow this link.

Data Privacy through Compuware File-AID, File-AID/RDX, and File-AID/Data Solutions — Our data privacy workbench enables you to scramble, translate, generate, age, analyze and validate test data. If you need additional help, we have people with the knowledge and experience to manage the process.

Application Auditing through Compuware Hiperstation —This solution builds on Compuware's application security leadership and award-winning products by enabling IT organizations to proactively address the enterprise application security challenge. Compuware’s Application Auditing solution:

  • serves as a deterrent to inappropriate activities
  • contains and lessens the impact of a breach if one occurs
  • lowers cost of regulatory compliance
  • reduces risk and liability associated with production security and data privacy
  • improves rapid response for auditing infractions and application problems.

To learn more about how to protect your critical applications, click here to download the Compuware white paper, “Application Auditing: Guidelines for Investigating Internal Data Breaches.” Also view an on-demand webcast, “Take IT Security One Step Further—Investigating Internal Data Breaches.”

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Vital Signs: How Dashboards Can Prevent Business Service Failures


When a vital business service goes wrong, whose fault is it? In this article, Michael Allen of Compuware argues that responsibility is shared equally between the business department and IT, and the two must work hand in hand to address any problems. Dashboards that show in real time how IT processes are impacting key business services can be invaluable tools to help both departments understand what’s gone wrong and agree what needs to be done to restore service.

Read the full article »

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From Mobile to Mainframe: New Uniface Application Platform Suite Covers All Bases


As the world becomes increasingly more connected, enteprises need applications that work equally well on mobile phones and mainframes – and everything in between. The challenge for developers is to create applications that can effortlessly and elegantly span platforms and devices. Help is hand with Compuware’s newly-launched Uniface Application Platform Suite 9.2, designed for multi-channel, service-oriented web application development. With new support for Window Vista and Windows Mobile environments, Uniface APS 9.2 is one of the few platforms available today that can deploy applications on virtually any platform.

Read the full article »

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